By Eazl | in Online Courses
If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service in the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.
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Your First Program
Digital Customer Service for the Social Media Era
How to Solve Customer Issues in a Community-First Context
What Social Media and Smartphones Mean for Customer Service
How to Generate Revenue through Compassionate Service
By Eazl | in Online Courses
Whether you are writing an email to a colleague or a proposal for a client, you need to be able to communicate clearly. Employers need employees with strong written communication skills and, in a world where a majority of interactions happen online, your writing skills are often your main points of contact with other professionals. The skills you will learn in this course are both scarce and in demand.
Do you want to make sure that your ideas are not lost because of poor writing quality? Do you need to speak on behalf of an organization and make sure you keep your readers’ trust? Do you need to convert potential clients into paying clients? Are you hoping to be a manager one day? If so, you need to know how to organize your ideas and write about them effectively.
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By Alex Genadinik | in Online Courses
Good customer service is an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don't delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends. This course gives you ideas on how to get positive responses from customers for more sales, more repeat customers, more good reviews, and business growth.
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By Brad Merrill | in Online Courses
Customer service has never been more important. In the digital age, one bad customer experience can have a devastating impact on your brand’s reputation. But the reverse is also true: by consistently overdelivering on expectations, you’ll have customers singing your praises and driving powerful word-of-mouth marketing in no time. Designed for both customer service professionals and other teams within your organization, this course takes a uniquely holistic approach to customer service, encouraging company-wide awareness of customer needs.
After this course, you should walk away with a high-level understanding of what it takes to deliver outstanding customer service in the modern world. You can use this knowledge to improve your own business or to boost your customer service career with your current or future employer.
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By Magine Solutions | in Online Courses
In this course, you will have everything you need to know to make your emails look and sound professional. Whether you are a student or an employee at an office, this course is for people of all ages, who use the emailing system. You will also learn to understand these concepts by looking at case studies to strengthen the theoretical concepts. This course is designed to serve people from all age brackets and work backgrounds. Whether you are a manager of a big firm or a student, knowing email etiquette always comes in handy.
At Magine Solutions, the whole team believes that high-quality education should be available to everyone. That’s why the team is committed to working hard every day to promote online education in a new way. The team wants you and your friends and classmates to also get the best possible experience from this revolutionary approach by joining us today! With knowledgeable and experienced teachers with years of experience in the field, your learning will be at an advanced level. Whether you’re looking to learn more about the latest trends in marketing or how to use new software, Magine's courses offer hands-on instruction and practical advice for today’s most pressing industry issues.
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By Skill Express | in Online Courses
Customer is the life of every business; the more customer, the more profit. Increasing customer demands many factors and the most important among them is customer service. If you don’t want to be on the list of those who lose their customers instead of increasing, this course is for you! In this course, you will learn about what does a successful customer service pattern looks like, what motifs and factors work behind every successful customer service plan. You will learn better and effective communication skill that makes you able to create a bond with your customer. This course helps you to understand the approaches that fail to build strong customer service. Whether you are a newbie in sales and customer service or an experienced business person, this course will definitely increase your knowledge and skills and bring you more profit!
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Skill Express | Develop your career, learn a new skill, or pursue your hobbies with flexible online courses
SkillExpress is your trusted platform for the most trending and useful online courses. Starting our journey officially in 2020, our efforts are keen on drafting, developing, and delivering online courses to train you for working collaboratively in a competitive work environment. Their team consists of professionals of different sectors working solely on their experiences and practical approaches to come up with a compelling and realistic course. Thus, it makes their courses suitable for all the people engaged in their respective fields. They believe that all courses should provide you with ways to improvise on yourself, including your skill set, knowledge base, and help you prove yourself as an asset in your workplace. They aim to devise interactive courses that would be both theoretically and practically correct and compatible with your field of interest. SkillExpress works in ensuring that their learners don’t need any extra assistance while working and studying.
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By Starweaver | in Online Courses
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.
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