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Lessons
228
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[2022] Customer Service 2.0: Learn Digital Customer Service
$200 Value
Business Writing in English: Write Great Reports, Sales Copy + More
$200 Value
Customer Service, Customer Support, & Customer Experience (2022)
$200 Value
Customer Service Masterclass
$200 Value
Email Writing Etiquette for Business Communication
$200 Value
Customer Service
$200 Value
Delivering Top Customer Services in the Financial Services Businesses
$200 Value
Product Details
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Access
Lifetime
Content
1.0 hours
Lessons
27
[2022] Customer Service 2.0: Learn Digital Customer Service
Be Able to Confidently & Compassionately Serve People in the Social Media Era — Used by Chase®, Intel®, and More!
By Eazl | in Online Courses
If you want to learn how to serve the population of more than 2.5 billion smartphone users worldwide, then this course is for you. Eazl’s Digital Customer Service Certificate Course introduces you to customer service in the smartphone era. In this course, you’ll authentically engage with your customers, diagnose and solve customer issues, and foster loyalty that results in increased revenue for your organization. You’ll learn how to do all of this in a way that’s both informative and engaging.
Learning digital customer service can be challenging and complex. To navigate this maze, you need a learning experience that’s engaging (that’s why we animate our lectures!), based on real-world examples (that’s why we have fun case studies!), and includes great supplementary materials. That’s what you’ll find inside.
4.6/5 average rating:
★ ★ ★ ★
★
- Access 27 lectures & 1 hour of content 24/7
- Use the IPX system to diagnose & solve customer issues in a community-first context that’s appropriate for the social media era
- Mirror tone & provide social customer care for a global base of digitally-connected users
- Monitor your brand on social media, blogs, & other digital channels
- Generate revenue through compassionate customer service
"I just loved the format of this presentation. the short segments made it easy for me to complete this course quickly with all the interruptions I usually get during the day. Thank you!" - Genevieve Clement
Eazl | The Online School that Fits Your Life
4.4/5 Instructor Rating:
★ ★ ★ ★
★
Eazl is the online school that fits your life. Since launching in 2013, Eazl courseware has received 10,000+ 5-star reviews and is trusted by teams at Tesla, Harvard, the World Bank, and many other leading organizations. Today, 150,000+ students use Eazl to build and prove their skills from anywhere, on any device, on their own schedule.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
Course Outline
Your First Program
Digital Customer Service for the Social Media Era
- Hi I’m Davis! Welcome to the Customer Service 2.0 Course - 2:42
- The Five Principles of Customer Service 2.0 - 2:57
- Download All of Eazl’s Customer Service 2.0 Resources
- Voices from the Field: Dealing with the Stress Involved in Customer Service - 3:33
How to Solve Customer Issues in a Community-First Context
- How Increased Connectivity is Changing Customer Service - 4:42
- The IPX System: How to Diagnose a Problem - 2:49
- Voices from the Field: Dealing with the Stress Involved in Customer Service - 1:49
- Learn to Think in Terms of Jobs To Be Done - 3:56
- Three Resources to Help Customer Service Teams Handle Coronavirus (COVID-19)
- What a Community Focus Means for Solving Individual Problems - 4:33
- Case Study: The 5 Principles in Problem Solving Action - 4:48
- [Assignment] Which Questions Would Help Diagnose the Problem? - 1:40
What Social Media and Smartphones Mean for Customer Service
- What’s Different about Customer Care on the Social Web? - 3:10
- The 5 Most Common Social Care Interactions - 1:57
- Voices from the Field: What Can I do to Help Customers via Social Media? - 2:33
- SideBYSide: Tone Mirroring for the Global Digital Community - 4:05
- Learn a Framework for Prioritizing Social Care Requests - 2:32
- SideBYSide: a Quick Tour of Four Social Monitoring Tools - 3:43
- Three Case Studies in Social Care Excellence - 3:42
- [Assignment] How Will You Handle this Support Request Received on Social Media? - 0:38
How to Generate Revenue through Compassionate Service
- The Cost of Attracting Customers is Rising - 4:01
- 3 Ways to Create a Culture of Compassion around Customer Service - 4:18
- The Four Opportunities to Convert Customer Service into Revenue - 2:23
- The Apple Case Study: Increasing the LTV through Customer Service - 3:42
- Your Professional Growth: Becoming a Customer Experience Leader
- [Assignment] Customer Experience Improvements for Amazon.com
- Let's Wrap and Get You Your Certificate - 4:28
Access
Lifetime
Content
5.0 hours
Lessons
68
Business Writing in English: Write Great Reports, Sales Copy + More
Craft Effective Messages & Impress Clients and Colleagues in a Business Environment
By Eazl | in Online Courses
Whether you are writing an email to a colleague or a proposal for a client, you need to be able to communicate clearly. Employers need employees with strong written communication skills and, in a world where a majority of interactions happen online, your writing skills are often your main points of contact with other professionals. The skills you will learn in this course are both scarce and in demand.
Do you want to make sure that your ideas are not lost because of poor writing quality? Do you need to speak on behalf of an organization and make sure you keep your readers’ trust? Do you need to convert potential clients into paying clients? Are you hoping to be a manager one day? If so, you need to know how to organize your ideas and write about them effectively.
4.3/5 average rating:
★ ★ ★ ★
★
- Access 68 lectures & 5 hours of content 24/7
- Be able to write with impact
- Make your writing look trustworthy & pro-grade
- Organize your ideas in an outline
- Research any topic & cite the research you've found
- Learn why boolean searches are like digital lightsabers for a business writer
- Be able to write effective headlines
- Proofread & format your pieces
- Maximize the use of Google Documents' more advanced features
- Write a sales proposal, data report, online article, proposal, & promotional video script step-by-step
Eazl | The Online School That Fits Your Life
Eazl is a totally new approach to business education, offering practical business courses in HD that fuse animation, interviews, templates, and interactive exercises to achieve better outcomes for participants in the community. We deliver business tools based on research from institutions like MIT, Harvard, and Stanford in a beautiful format that is optimized for maximum learning and retention and our team responds to your questions to support your learning outcomes. Use Weekly Brain Boosts (Fridays at 10am PST) and our frequent live events to keep your business brain engaged. Learning is a lifelong journey, not a destination.
Eazl is led by Davis (Head of Product) and Ludell (Marketing Director) with contributions from Patton (animation), Agustín (analytics), and Deer (public relations).
4.4/5 Instructor Rating:
★ ★ ★ ★
★
Eazl is a totally new approach to business education, offering practical business courses in HD that fuse animation, interviews, templates, and interactive exercises to achieve better outcomes for participants in the community. We deliver business tools based on research from institutions like MIT, Harvard, and Stanford in a beautiful format that is optimized for maximum learning and retention and our team responds to your questions to support your learning outcomes. Use Weekly Brain Boosts (Fridays at 10am PST) and our frequent live events to keep your business brain engaged. Learning is a lifelong journey, not a destination.
Eazl is led by Davis (Head of Product) and Ludell (Marketing Director) with contributions from Patton (animation), Agustín (analytics), and Deer (public relations).
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: beginner
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
Course Outline
- What Pattern Can Be Applied to Almost Any Business Writing Project?
- Business Writing: One Pattern, Infinite Applications (Course Trailer) - 0:39
- What You’ll Be able to Write: Reports, Proposals, Sales Copy, and More - 1:40
- Welcome to the Course. Can You Wield Achilles’ Spear? - 4:07
- Access the Business Writing Study Guide, Outline Bank, and Special Resources
- How to Attempt Challenges and Earn Business Writing Skills Badges
- Meet the Writers Who will Share their Tips with You in the Course - 3:40
- Learn How to Write Proper Sentences that Make an Impact on Readers
- Ingredients You Can Use to Make Delicious Sentences - 3:34
- Examples of the Four Kinds of Sentences - 2:25
- The Big 4 in Punctuation: Commas, Hyphens, Dashes, and Quotes - 4:22
- How to Use Apostrophes, Colons, Ellipses, Exclamation Points, and Parentheses - 3:00
- SideBYSide: Proper Use of Dashes, Commas, and Quotes - 7:02
- Clear and Moving: How to Choose Words that Make an Impact - 3:27
- Voices from the Field: What is Quality Writing? - 4:29
- Assignment: Take this Short Piece of Writing to the Next Level - 2:31
- Learn More About Earning Skills Badges
- Get Ready to Become an Architect (of Ideas) - 1:02
- Written Architecture: How to Organize Your Ideas in an Outline
- What are the Impactful Business Writing Ingredients? - 3:10
- How Your Message Becomes Sentences, Sections, and Paragraphs - 5:06
- Let’s Visualize How to Use the Five-Paragraph Pattern Effectively - 3:42
- Voices from the Field: How Do You Grab a Reader’s Attention? - 4:13
- Access the Business Writing Outline Guides and Tools Bank - 0:24
- Want access to Challenges associated with this course?
- Side By Side: How to Use the Outline Bank to Build an Outline - 10:55
- Assignment: Organize these Messages Like a Pyramid - 1:18
- Coming Up: The Closest Thing On the Internet to a Lightsaber - 0:58
- How to Research Any Topic: Boolean Search Modifiers and Citations
- Did George Boole Create Our Information Age? - 2:37
- How Boolean Searches are Real-life Lightsabers - 4:33
- How to Use the BOSS Method to Qualify a Source - 2:32
- Side By Side: How to Use Boolean Searches to Find High-quality Research Fast - 8:45
- Side By Side: Four Methods for Reverse Engineering Peer-reviewed Research - 7:23
- Learn How to Cite Sources in Business Writing in Minutes - 4:24
- Side By Side: How to Use the Eazl Citation Creation Machine - 2:56
- Voices from the Field: How Do You Perform Research Before Writing? - 3:15
- Assignment: How Should this Investor Approach the Space Industry? - 2:44
- Let’s Scale the Boolean Mountain - 0:56
- How to Write Effective Topic Sentences and Well-structured Paragraphs
- Liftoff! Let’s Launch Your Outline into Orbit. - 2:38
- How to Write Topic Sentences to Open Paragraphs - 5:20
- How to Write Opening, Body, and Concluding Paragraphs - 4:05
- Side By Side: Writing a Topic Sentence and Introductory Paragraph Step-by-Step - 5:56
- Let’s Write a Paragraph Using Dictation/Voice Command Software - 3:59
- Voices from the Field: What’s Your Writing Process Like? - 3:50
- Assignment: Use these Messages to Build a Body Paragraph - 2:36
- Your Writing is a Home--Build it with Quality Materials - 1:13
- Make it Brilliant: How to Write Titles, Format, and Proofread Your Piece
- What did Mark Twain Say to Write Instead of the Word “Very”? - 3:02
- How to Write Your Titles and Format Your Piece - 6:22
- Copy Editing: Take These Three Steps to Upgrade Your Piece - 3:45
- Voices from the Field: How Do You Use Formatting Tools When You Write? - 4:32
- Side By Side: Let’s Revise Together Step-by-Step: (1) Clarity (2) Flow (3) Polish - 7:04
- Side By Side: Three Common Proofreading Upgrades + a Google Docs Skills Boost - 7:30
- Side By Side: Let’s Practice Writing Titles Together - 4:52
- Side By Side: Text Styles, Custom Colors, Rulers, and Bookmarks in Google Docs - 11:40
- Side By Side: How to Use Headers, Footnotes, and Page Numbers in Google Docs - 3:44
- Side By Side: How to Move, View Versions, Share, and Export Google Documents - 5:38
- Assignment: Proofread and Format this Paragraph - 1:28
- Remember: “Don’t Bury the _____” - 0:53
- Let’s Write Five Pieces of Business Writing Together Step by Step
- Introducing the Three-step ADR Writing Method - 2:15
- Example 1 (Sales Proposal): Creating the Outline for Your Proposal - 15:07
- Example 1 (Sales Proposal): Writing the First Draft of Your Proposal - 9:18
- Example 1 (Sales Proposal): Revising and Formatting Your Sales Proposal - 9:25
- Example 2 (Data Report): Let’s Build the Outline for a Formal Report - 6:49
- Example 2 (Data Report): Let’s Write and Format Our Data Report - 6:05
- Example 2 (Data Report): Let’s Have a Friend Proofread the Data Report - 1:19
- Example 3 (Online Article): Let’s Outline a Promotional Post Together - 12:45
- Example 3 (Online Article): Let’s Write and Revise Our Promotional Piece - 9:04
- Example 4 (Internal Proposal): Let’s Outline an Internal Proposal or Recommendation - 7:09
- Example 4 (Internal Proposal): Let’s Save Time by Dictating Our Memo - 7:32
- Example 4 (Internal Proposal): Revising Our Internal Proposal - 10:12
- Example 5 (Promotional Video Script): Let’s Write the Script for a Persuasive Video - 6:37
Access
Lifetime
Content
1.0 hours
Lessons
24
Customer Service, Customer Support, & Customer Experience (2022)
Gain the Customer Service & Customer Experience Skills That Will Give You an Advantage Over Your Competition
By Alex Genadinik | in Online Courses
Good customer service is an advanced strategy for entrepreneurs because new entrepreneurs tend to focus on getting their next client and typically don't delight their current customers. But once you start giving your client outstanding customer experience, they begin to buy from you again and even tell their friends. This course gives you ideas on how to get positive responses from customers for more sales, more repeat customers, more good reviews, and business growth.
4.4/5 average rating:
★ ★ ★ ★
★
- Access 24 lectures & 1 hour of content 24/7
- Build super-fans who buy more & recommend your business to their friends
- Create a customer experience that delights clients & makes them feel like they are getting a great product
- Make more money from repeat customers & referrals
- Turn even angry clients into loyal, long-term clients through amazing customer service
- Engage your customers in a better way
- Make customers love you
Alex Genadinik | Business, Entrepreneurship, SEO, Marketing, Amazon, YouTube
Alex Genadinik is a coach on business, entrepreneurship, SEO, marketing, and Amazon. He is a 3-time best-selling Amazon author with some of his books used in universities and high schools. He is also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 2,000,000+ views, a successful affiliate marketer, and a serial entrepreneur in many other fields.
4.4/5 Instructor Rating:
★ ★ ★ ★
★
Alex Genadinik is a coach on business, entrepreneurship, SEO, marketing, and Amazon. He is a 3-time best-selling Amazon author with some of his books used in universities and high schools. He is also the creator of top entrepreneur mobile apps with 2,000,000+ downloads, host of a popular business and marketing channel on YouTube with 2,000,000+ views, a successful affiliate marketer, and a serial entrepreneur in many other fields.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
Course Outline
- Introduction and a warm welcome to this course on great customer service
- Warm welcome and introduction to this customer service course - 2:57
- Customer service fundamentals
- How customer service and customer care are immensely important for growth - 5:42
- Seven types of customer complaints and how to deal with each - 7:44
- Anatomy of a customer complaint interaction from before to after the interaction - 8:26
- Customer support vs. customer experience - 5:39
- Dealing with clients as part of your customer service
- Example of an angry customer email and common misunderstandings - 2:26
- Firing bad clients - how to say goodbye in a professional way without damage - 4:38
- Dealing with angry customers since no customer support can escape these cases
- Mindset for placating angry customers and having positive interactions - 3:54
- Dealing with angry clients and deciding when to fire clients - 5:34
- Using positive language in your customer support interactions
- Saying "no" in a positive way that sounds like a "yes" - great customer service - 5:33
- Adding positive words to your customer support interactions - 2:16
- Examples of negative words not to use and how to rephrase - 2:00
- Using a customer feedback form for customer support
- Introduction to creating a customer feedback survey in free Google Forms - 1:18
- Creating an account in Google Docs so we can use Google Forms - 2:35
- Multi-page forms - 4:35
- Finishing the course customer feedback form - 3:19
- Script for the feedback collection email - 2:31
- Customer feedback form results - 7:45
- Online reviews - listening and getting insights despite hurtful comments
- Online reviews - listening and getting insights despite hurtful comments - 8:08
- Customer service through Google Alerts - 3:46
- Emotional intelligence in customer support and when selling
- Introduction to how emotional intelligence plays a role in customer service - 2:08
- Introduction to empathy - 4:08
- Emotion checklist - 4:05
- Understanding the emotion of anger - 4:05
Access
Lifetime
Content
1.0 hours
Lessons
37
Customer Service Masterclass
Master the Art of Customer Service & Deliver an Outstanding Experience Every Time
By Brad Merrill | in Online Courses
Customer service has never been more important. In the digital age, one bad customer experience can have a devastating impact on your brand’s reputation. But the reverse is also true: by consistently overdelivering on expectations, you’ll have customers singing your praises and driving powerful word-of-mouth marketing in no time. Designed for both customer service professionals and other teams within your organization, this course takes a uniquely holistic approach to customer service, encouraging company-wide awareness of customer needs.
After this course, you should walk away with a high-level understanding of what it takes to deliver outstanding customer service in the modern world. You can use this knowledge to improve your own business or to boost your customer service career with your current or future employer.
4.9/5 average rating:
★ ★ ★ ★
★
- Access 37 lectures & 1 hour of content 24/7
- Understand the basics of customer service & its importance in today's world
- Improve company-wide awareness of customer needs
- Communicate effectively with customers both verbally & nonverbally
- Master the art of proactive customer service to optimize the experience & proactively delight every customer
- Respond to customer inquiries & solve problems in a way that leaves the customer satisfied and impressed, turning any negative emotions into positive ones
- Draw inspiration & learn from a collection of real-world stories and examples of exceptional customer service
Brad Merrill | Media Entrepreneur & Bestselling Instructor
Brad Merrill is the CEO of Merrill Media, a modern holding company focused on building independent, scalable businesses at the intersection of technology and media. He is regarded as an expert in his field, teaching business and technology courses to more than 100,000 students and providing marketing training to a number of prominent startups and Fortune 500 companies.
4.5/5 Instructor Rating:
★ ★ ★ ★
★
Brad Merrill is the CEO of Merrill Media, a modern holding company focused on building independent, scalable businesses at the intersection of technology and media. He is regarded as an expert in his field, teaching business and technology courses to more than 100,000 students and providing marketing training to a number of prominent startups and Fortune 500 companies.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
Course Outline
- Introduction
- Welcome! - 4:20
- How To Get The Most Out Of This Course - 0:54
- Customer Service Fundamentals
- What Is Customer Service? - 3:19
- Why Does Customer Service Matter? - 3:09
- The Foundations of Exceptional Customer Service
- The Foundations of Exceptional Customer Service - 0:17
- Getting To Know Your Customers - 3:55
- How Well Does Everyone Else Know Your Customers? - 1:47
- The Importance of Knowing Your Product - 1:09
- Your Brand Voice - 1:36
- Customer Service Communication Channels - 6:51
- Customer Service Communication Skills
- The Importance of Effective Communication - 0:20
- Improving Your Listening Skills - 3:44
- Friendliness In Customer Service - 2:25
- Optimizing Your Appearance & Body Language - 5:36
- Mastering Your Voice - 3:52
- Words & Phrases To Use (Or Avoid Using) With Customers - 7:13
- Proactive Customer Service
- What Is Proactive Customer Service? - 0:41
- The Most Important Aspect of Proactive Customer Service - 1:32
- Building Customer Service Into Your Systems - 5:26
- Help Your Customers Help Themselves - 2:20
- Checking In With Customers - 1:56
- Using Social Media To Delight Your Customers - 3:32
- The Better Way To Handle Mistakes - 1:40
- Going Above And Beyond For Your Customers - 3:27
- Reactive Customer Service
- What Is Reactive Customer Service? - 0:37
- Don't Keep Them Waiting - 1:39
- A Reminder To Listen - 1:34
- How To Apologize To Customers Effectively - 6:45
- How To Turn Unhappy Customers Into Lifelong Fans - 4:39
- Examples of Exceptional Customer Service
- Customer Service Examples - 0:45
- Example #1 - 2:56
- Example #2 - 2:06
- Example #3 - 2:53
- Example #4 - 1:13
- Mental Health in Customer Service
- How To Approach Customer Service In a Healthy, Rewarding Way - 6:18
- Wrapping Up
- Reviewing Key Concepts - 4:57
- Wrapping Up - 0:38
Access
Lifetime
Content
1.0 hours
Lessons
21
Email Writing Etiquette for Business Communication
For Business, Corporate, Professional Communication, Email Marketing, List Building + Much More
By Magine Solutions | in Online Courses
In this course, you will have everything you need to know to make your emails look and sound professional. Whether you are a student or an employee at an office, this course is for people of all ages, who use the emailing system. You will also learn to understand these concepts by looking at case studies to strengthen the theoretical concepts. This course is designed to serve people from all age brackets and work backgrounds. Whether you are a manager of a big firm or a student, knowing email etiquette always comes in handy.
4.7/5 average rating:
★ ★ ★ ★
★
- Access 21 lectures & 1 hour of content 24/7
- Learn the importance of netiquette or internet etiquette
- Know the basic format of a professional email
- Understand the importance of a powerful subject line
- Know the appropriate tones of format & informal emails
- Learn how templates make emailing easier
Magine Solutions Team | This is Our World!
4.6/5 Instructor Rating: ★ ★ ★ ★ ★
At Magine Solutions, the whole team believes that high-quality education should be available to everyone. That’s why the team is committed to working hard every day to promote online education in a new way. The team wants you and your friends and classmates to also get the best possible experience from this revolutionary approach by joining us today! With knowledgeable and experienced teachers with years of experience in the field, your learning will be at an advanced level. Whether you’re looking to learn more about the latest trends in marketing or how to use new software, Magine's courses offer hands-on instruction and practical advice for today’s most pressing industry issues.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
- Have questions on how digital purchases work? Learn more here
Requirements
- Any device with basic specifications
Course Outline
- Introduction To the Course
- Introduction To The Course - 2:37
- Importance of Netiquettes - 1:42
- Look of an Email and Basic Format
- Look of an Email and Basic Format - 2:02
- Subject Line - 1:53
- Greetings - 1:50
- Closing Lines - 2:21
- Signatures - 1:44
- How to use “To” “Cc” ”BCC” “Reply All” - 2:46
- Power of Subject Lines
- Power of Subject Lines - 4:58
- Tones
- Tones: Tone of Formal Emails - 5:39
- Tones: Tone of Informal /Casual Emails - 1:46
- Templates
- Templates - 1:56
- Explaining Lateness - 1:01
- Explaining an Absence - 1:13
- Appointment request - 1:37
- 'To Email' or 'Not To Email'
- 'To Email' or 'Not To Email' - 4:06
- Use of SCRAP and TIC
- Use of SCRAP and TIC - 6:14
- Attachments
- Attachments - 6:27
- Format Of Attachments - 2:02
- Common Errors
- section 9 video 1 - 0:48
- Checklist Prior To Pressing Send
- Checklist Prior To Pressing Send - 3:30
Access
Lifetime
Content
3.0 hours
Lessons
15
Customer Service
Learn Better & Effective Communication Skill That Makes You Able to Create a Bond with Your Customer
By Skill Express | in Online Courses
Customer is the life of every business; the more customer, the more profit. Increasing customer demands many factors and the most important among them is customer service. If you don’t want to be on the list of those who lose their customers instead of increasing, this course is for you! In this course, you will learn about what does a successful customer service pattern looks like, what motifs and factors work behind every successful customer service plan. You will learn better and effective communication skill that makes you able to create a bond with your customer. This course helps you to understand the approaches that fail to build strong customer service. Whether you are a newbie in sales and customer service or an experienced business person, this course will definitely increase your knowledge and skills and bring you more profit!
- Access 15 lectures & 3 hours of content 24/7
- Build outstanding customer service
- Create a positive sales relationship
- Get more referrals
- Earn customer satisfaction and trust
- Make a profit in business
- Learn to form an outstanding customer service
- Improve poor & average customer service
- Get more customer satisfaction
- Earn customer’s trust
- Develop a positive relationship with customers
- Get more referrals
- Learn the 5 Tenets of TQM
- Avoid 10 daily sins of customer service
- Handle difficult customers
Instructor
Skill Express | Develop your career, learn a new skill, or pursue your hobbies with flexible online courses
SkillExpress is your trusted platform for the most trending and useful online courses. Starting our journey officially in 2020, our efforts are keen on drafting, developing, and delivering online courses to train you for working collaboratively in a competitive work environment. Their team consists of professionals of different sectors working solely on their experiences and practical approaches to come up with a compelling and realistic course. Thus, it makes their courses suitable for all the people engaged in their respective fields. They believe that all courses should provide you with ways to improvise on yourself, including your skill set, knowledge base, and help you prove yourself as an asset in your workplace. They aim to devise interactive courses that would be both theoretically and practically correct and compatible with your field of interest. SkillExpress works in ensuring that their learners don’t need any extra assistance while working and studying.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Certificate of completion included
- Redemption deadline: redeem your code within 30 days of purchase
- Experience level required: all levels
Requirements
- Any device with basic specifications
Access
Lifetime
Content
2.0 hours
Lessons
36
Delivering Top Customer Services in the Financial Services Businesses
Understand the Importance of Customer Service & How It Applies to Every Business
By Starweaver | in Online Courses
There is no such thing as a job today that isn't service-focused, in the sense that everything within a company is being done in support of a customer. This course is an introduction to customer service and its importance in any business.
4.3/5 average rating:
★ ★ ★ ★
★
- Access 36 lectures & 2 hours of content 24/7
- Appreciate the true value of positive customer service at every level of an industry
- Understand the rules of great customer services
- Deliver outstanding customer service
- Manage & deal with both positive and negative feedback experiences
- Evaluate yourself & your business to determine the key wins required to deliver the customer service possible
Starweaver
Starweaver is a technology and media company that delivers a completely new, immersive, addictive, and connected education experience online for technology and business professionals. The company helps in developing habits and skills that kick your talent into a star-level of performance. They deliver superlative, hands-on, and practical professional development and education focused on several key domains like data science, cloud computing, full stack, and more.
4.5/5 Instructor Rating:
★ ★ ★ ★
★
Starweaver is a technology and media company that delivers a completely new, immersive, addictive, and connected education experience online for technology and business professionals. The company helps in developing habits and skills that kick your talent into a star-level of performance. They deliver superlative, hands-on, and practical professional development and education focused on several key domains like data science, cloud computing, full stack, and more.
Important Details
- Length of time users can access this course: lifetime
- Access options: desktop & mobile
- Certificate of completion included
- Redemption deadline: redeem your code within 30 days of purchase
- Updates included
- Experience level required: all levels
Requirements
- Knowledge of the English language
Course Outline
- Introduction to Customer Service
- Segment - 01 - Introduction to Customer Service - 7:49
- Introduction to Customer Service (Slides)
- Segment - 02 - Relationship between Sales and Service - 8:41
- Relationship between Sales and Service (Slides)
- Segment - 03 - Why Customer Service is so Important - 10:37
- Why Customer Service is so Important (Slides)
- Segment - 04 - Five Levels of Business Customer Service Part 1 - 9:37
- Five Levels of Business Customer Service Part 1 (Slides)
- Segment - 05 - Five Levels of Business Customer Service Part 2 - 6:21
- Five Levels of Business Customer Service Part 2 (Slides)
- Segment - 06 - Five Levels of Business Customer Service Part 3 - 10:31
- Five Levels of Business Customer Service Part 3 (Slides)
- Providing Great Customer Service
- Segment - 07 - Key Factors in Customer Service Excellence - 9:46
- Key Factors in Customer Service Excellence (Slides)
- Segment - 08 - Customer Loyalty - 8:29
- Customer Loyalty (Slides)
- Segment - 09 - Rules to Great Service - 15:31
- Rules to Great Service (Slides)
- Segment - 10 - Key Characteristics of Delivery - 8:29
- Key Characteristics of Delivery (Slides)
- Segment - 11 - Evaluating Yourself and Your Company - 9:30
- Evaluating Yourself and Your Company (Slides)
- Segment - 12 - Evaluating Your Service Attitude - 10:04
- Evaluating Your Service Attitude (Slides)
- Segment - 13 - Powering a Service Culture - 11:39
- Powering a Service Culture (Slides)
- Segment - 14 - Personal Primers - 7:34
- Personal Primers (Slides)
- Segment - 15 - Steps to Great Customer Service - 6:42
- Steps to Great Customer Service (Slides)
- Problem Resolution
- Segment - 16 - Problem Resolution Process - 5:28
- Problem Resolution Process (Slides)
- Segment - 17 - Principles for Managing Negative Relationships - 11:29
- Principles for Managing Negative Relationships (Slides)
- Segment - 18 - Steps to Resolving Negative Situations/Review - 7:06
- Steps to Resolving Negative Situations/Review (Slides)
Terms
- Unredeemed licenses can be returned for store credit within 30 days of purchase. Once your license is redeemed, all sales are final.